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E-life New SB draudimas self-service portal For SB draudimas customers who signed insurance contracts from 12/01/2023 and former INVL Life customers whose contracts were transferred to SB draudimas. LOG IN
Download „SB draudimas“ mobile App.
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SB draudimas self-service portal Old SB draudimas self-service portal For SB draudimas customers who signed insurance contracts till 30/11/2023 LOG IN
Asset Management portal Asset Management Service portal For SB draudimas customers having Asset Management Service contract. LOG IN
"SB draudimas" mobile app is available for E-life users
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Client enquiries and claims investigation

We place special emphasis on providing high-quality services and products that meet customer expectations and deliver value, with continuous improvement at the core of our operations. In this process, your experience and feedback are of paramount importance, therefore we invite you to be part of the process of improving our services and product enhancement. Please share your thoughts, provide observations or suggestions, and feel free to ask for consultation.


If you want to contact Šiaulių bankas, Gyvybės draudimas UAB, SB draudimas or UAB SB Asset Management, choose the most convenient method for you:

To ensure a prompt response, please provide the following details:

  • your name and surname, or company name (if you are a legal entity);
  • personal code or date of birth, or company code (if you are a legal entity);
  • contact details: mailing address, phone number, email address;
  • a detailed description of the situation, facts and circumstances;
  • a list of documents provided (if applicable).

In what language can you submit your inquiry/complaint?

We process inquiries and complaints submitted in the official state language (Lithuanian) and/or in English or Russian, provided that they are clearly and comprehensibly written, including the information and details mentioned above. We reserve the right not to consider anonymous, unsigned or incomprehensible inquiries or complaints, as well as those lacking sufficient identifying information.

Within what timeframe can you submit a complaint?

If you believe that your interests were violated during the provision of financial services, please contact us no later than 3 (three) months from the day you became aware or should have become aware of the infringement of your rights or legitimate interests.

When can you expect a response?

Upon receiving your inquiry or complaint, we will provide a response within 15 (fifteen) business days. In exceptional cases, where a comprehensive investigation is required for the examination of the complaint or inquiry, the response time may exceed these terms. However, if there is a need to extend the deadline, we will inform you.

Who do you contact if the response does not meet your expectations?

If you are not satisfied with our reply, you have the right to contact the Bank of Lithuania at Totorių g. 4, LT-01121 Vilnius, or by e-mail to www.lb.lt/gincu-sistema, within one year from the date of contacting the Bank to resolve any dispute. For more information on the disputes handled by the Bank of Lithuania, please visit www.lb.lt.