Security recommendations

Security of Šiaulių Bankas On-line Banking of (hereinafter - the OB) shall be ensured by several levels of protection. However, each person, by signing on-line banking service agreement must comply with security measures - to safe keep login instruments, prevent other parties from getting aware of secret personal identification data.

Basic security recommendations when using the OB

Safe keep the OB identification data: User name (ID), primary password, login password, password PIN card, generator PIN code, mobile signature (M. signature) sPIN1 / sPIN2 codes, electronic signature (e-signature) PIN code, Smart-ID PIN1 / PIN2 codes, OB agreement.

Do not disclose your login password and other sensitive private data of identification to anyone. Bank staff, law enforcement and other public officials will never ask you for this information by phone, by email, via social networks or in other forms. Be vigilant and do not give up to the psychological pressure of the fraudsters. 

Do not disclose your login password and other sensitive private data of identification to anyone. Bank staff, law enforcement and other public officials will never ask you for this information by phone, by email, via social networks or in other forms. Be vigilant and do not give up to the psychological pressure of the fraudsters.

When logging into OB, check the webpage carefully:

  • The site address should be https://online.sb.lt/, pay attention at the beginning of the address: it must  start with https instead of http;
  • Web security certificate must be valid: the browser address line must have a lock symbol and green (of black on green background depending on the browser) words Siauliu Bankas AB [LT]. If there are no such words or the browser warns about an invalid security certificate, don’t log into OB, and please let Šiaulių bankas know immediately.

Other recommendations for safe use:

  • It is recommended not to store the OB login data in the memory of your browser
  • After logging into OB, do not use your browser buttons Back and Forward. If you want to go back to the previous window, click on the button Return or select the relevant items of the menu
  • When you have finished work with OB, always logout from the system by clicking on the Exit button (right upper corner) and be sure to close the browser
  • After using the OB system in Internet Cafe, library or other public places, clear the browser's cache for not to store any of your data. It is also recommended to change the login password.

The security of your computer

Use the computers that are running legal, updated operating systems, such as Windows 7, Windows 8, Windows 10 or other supported operating systems. Avoid not updated, no longer supported by the producers operating systems such as Windows XP.

We recommend that you only use the new versions of browsers supported by the manufacturers: Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, Opera, Safari. Avoid using unsupported, no longer updated  browsers, such as Microsoft Internet Explorer 10 and older.

Timely update your antivirus system, anti-spyware and firewalls. Make sure that other programs used on your computer were updated. In particular, pay attention to the programs that are used by the web browser Adobe Flash, Adobe Reader, Java.

Be vigilant and responsible

Don't visit unknown websites: the most common malicious programs (viruses, spyware, etc.) are distributed by email and non-secure websites, as well as strangers’ posts on social networking accounts.

Your OB password must contain different characters and figures. Do not use easy-to-guess information for the password, such as your name, date of birth, pet's name, etc. Check out more on how to create a secure password here.

Store OB means of identification in the places unreachable for unauthorized persons, do not keep them all together, do not write your user ID and/or login password on password PIN card or the like, do not carry such information in your wallet. Do not disclose your login and identification data to anyone and don't even give it to someone you know or to the persons saying that they represent the Bank, public or law authorities. If you wish to have your accounts available to your family members, please refer to Šiaulių bankas, such persons will be issued separate means of identification.

Please remember that Šiaulių bankas will never send emails asking for your OB login data. If you receive a suspicious email, do not click any links in it, do not open the attachments and immediately inform Šiaulių bankas about such e-mail by tel. 1813 (when calling from abroad 370 37 301 337).

For more information about how to protect your computer, how to avoid situations with attempts to steal the information, as well as other methods of fraud used by unscrupulous people and how to protect yourself, click here.