Internet services

How to become the user of the SB linija?
Can the corporate clients use the SB linija?
What to do if the the SB linija user does not have an access to the Internet?

Visit Šiaulių bankas and sign the agreement of electronic servicing (you should bring your ID document with you). Your bank account will be opened and the agreement of electronic servicing will be made. If you already have the bank account, the clients’ servicing manager will only make the agreement of electronic servicing and will hand the identification measures, which are used in the connections, i.e. the created user name, the password card and the undamaged envelope with an initial connection password. The comprehensive user’s instruction also Demo version will help to familiarize with all possibilities of the SB linija.

Yes, the corporate clients can use the SB linija.

If the SB linija user does not have an access to the Internet, he can use the SB linija in the installed informational terminals in the outlets of Šiaulių bankas. You can use the SB linijaterminals in:
• Šiauliai, Tilžės str. 149;
• Vilnius, Šeimyniškių str. 1A;
• Kaunas, Savanorių str. 135; 
• Klaipėda, H. Manto str. 1 and Taikos pr. 119;
• Panevėžys, Elektros str. 6;
• Alytus, S. Dariaus and Girėno str. 1;
• Marijampolė, Kęstučio str. 9;
• Kėdainiai, Didžioji str. 44;
• Radviliškis, Aušros a. 1.

I want to connect to the SB linija but I fail. Why?
What to do if you forgot the user name?
What to do if you forgot the connection password?

The most frequent reason is that the Internet browser does not fit the requirements.

The fully renewable producer-supported web browser (Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari) versions should be installed in your PC, it is recommended to use the latest versions of web browser, also, do not store the forms and passwords in the temporary memory of the browser.

Use the computers with the legal renewable operating systems such as “Windows 7” or the later versions.

If you forgot the user name, you can find it in the SB linija servicing agreement.

If you replaced the initial password into the permanent one and forgot it, you should refer to the nearest outlet of Šiaulių bankas and supply the agreement to replace the SB linija passwords (you should bring your ID document with you). In that case the initial password will be regenerated from the envelope or the new password envelope will be invented.

What to do if you forgot the signing password?
How it is possible to ban the connection to use the SB linija promptly?
How many times it is possible to enter a wrong initial connection password?

If you forogot the signing password, you should refer to the nearest outlet of Šiaulių bankas and supply the agreement to replace the SB linija passwords (you should bring your ID document with you). The created signing password will be cancelled and next time, when you will be connecting to the SB linija, you will have to create the new signing password.

If you have doubts about your SB linija safety and/or you have lost your connection data, it is recommended to block the SB linija. You can do it in such ways:
• to visit the nearest outlet of Šiaulių bankas;
• during the banking office hours you can call up by telephones, which numbers you will find here;
• to enter a wrong secondary connection password from the password card three times;
• to connect to the SB linija and use the button “Disable user” (on the SB linija menu item you should select “Info” → “Session information”).

If you ban the connection to the SB linija, your rights to connect will be regenerated only then you will visit the bank and supply the agreement (you should bring your ID document with you). The ban of connection does not terminate the agreement of electronic servicing with the bank for the usage of the SB linija.

If you enter the initial connection password wrongly five times, your connection to the SB linija will be forbidden. You should visit the nearest outlet of Šiaulių bankas AB (you should bring your ID document with you) in order to regenerate your connection rights.

How many times it is possible to enter a wrong signing password?
What to do if it is written that the user is blocked?
What to do if you damage or lose the passwords’ card?

If you enter the signing password wrongly five times, the session will be cancelled and you will be asked to connect to the SB linija system once more.

The system blocks the user if the secondary connection password from the password card is entered wrongly three times while connecting to the SB linija. If you ban the connection to the SB linija, you should refer to the nearest outlet of Šiaulių bankas and supply the written agreement (you should bring your ID document with you).

If you damage or lose the password card, you should refer to the nearest outlet of Šiaulių bankas and supply the written agreement (you should bring your ID document with you). You will be given the new passwords’ card.

Is it possible for several employees to see and manage the accounts of a company via the SB linija?
What to do if the client has several accounts and he wants to see all the available balances of the accounts?
How much do the SB linija services cost?

The main SB linija user, while signing the agreement of electronic servicing, or by the supplied agreement to connect the users to the SB linija, indicates which of the company’s employees should be connected to the SB linija and what rights of operations’ performance will be provided for them.

Signing the agreement of electronic servicing for the first time, the accounts are ascribed to the SB linija in accordance with the supplied client’s agreement. If you want to add the list, you should refer to the nearest outlet of Šiaulių bankas and hand the application to add the list of the SB linija manageable accounts or to write the message via the SB linija indicating the account’s number, which you want to ascribe to the SB linija management (on the SB linija menu item choose “Info” → “Messages” → “New message”).

The signing of the electronic servicing agreement for the SB linija usage, connection and maintenance is free of charge. The standard tariffs applied in the bank for the services and financial operations executed via the SB linija you can find here.

What kind of information you can gain by calling up on the telephone indicated on the passwords’ card?

The information telephone indicated on the plastic passwods’ card is given to the clients, who have some uncertainties trying to connect, performing operations or having other questions related to the SB linija services.

If you have any questions or you need some advice how to use the SB linija, visit the nearest outlet of Šiaulių bankas, dial (8 700) 55 055 (call from abroad by the telephone +370 41 500 739) during the banking days from 7.30 a.m. up to 16.30 p.m. or write us e-mail sblinija@sb.lt.