Payment cards

How to find out the balance on the payment card account?
What can be done in case than the payment card is lost?
What can be done in case the payment card is seized?

You can check the balance on your payment card account as follows:

•  send the SMS query to the Bank at the number +370 6124 5070. This service is chargeable (each SMS received from the Bank will cost EUR 0.09). The Bank‘s SMSs are sent on daily basis between 8 am and 8 pm. If you send the query after 8 pm the message form the Bank will reach you the next day. Wishing to take advantage of this service you have to have a concluded mobile banking agreement; 
•  call on business days and business hours at 1813 or at telephone numbers of the client service centres. Also you can call the processing centre (FDL) at +370 5 215 1177, +370 5 215 1188, mob. +370  698 54 466 24-hours round. The calls are charged according to the fees applied by the client‘s telephone operator;
•  connect to the Internet banking system „SB linija“ - it is free of charge, can be used  24-hours round at any place of the world which has the Internet access.

In case you have lost your payment card, you can block it by dialing tel. 5 215 1177 all 24 hours round. An application regarding the blocking of the lost card confirmation should be submitted to any outlet of Šiaulių bankas within 7 banking days. The card is blocked free of charge.

You should inform the nearest outlet of Šiaulių bankas about the seized payment card.

How much time it takes to issue the payment card?
Can other family members use the client’s bank account?
How is the payment card extended?

The payment card is issued within 4-5 banking days.

The payment card’s account can be used by other cardholder’s family members who the issued extra cards on the cardholder’s request. The payment cards are issued to the children from the age of 14 having the ID document with the written parental consent.

The payment card is valid till the last date marked on the card.  If there is enough money in the account for the card extension and there was not registered the client’s refusal to extend the card, the new payment card will be made automatically. You can withdraw your payment card in the nearest outlet of Šiaulių bankas. Submitted application to extend the payment card, it can withdrawn in that outlet, which was indicated in the application. If the card extension is not applied, it is necessary to inform the bank in writing not later than one month prior to the payment card expiry. Note that the extended payment cards are rendered with a new PIN code.

When could the extended payment card be withdrawn?
Which payment cards can be used for internet payments?
How many times can I enter an incorrect PIN code?

The extended payment card could be withdrawn in the bank’s outlet the last week of the card’s validity term or later.

All Debit MasterCard, MasterCard Standard, MasterCard Standard BIS, MasterCard Gold, Debit MasterCard Business and MasterCard Business payment cards are appropriate.

2 errors are allowed at an ATM. If you enter your PIN incorrectly 3 times, the system will “block” your card. If this happens, the cardholder must inform the bank about a locked payment card and submit a written request for producing a new card.

4 errors are allowed in a store (on a chip-based card reader). If you enter your PIN incorrectly 5 times, the system will “block” your chip card. Chip card can be unlocked for Maestro and MasterCard payment cards at the affiliated network ATMs (Nordea / Danske Bank / Citadele / Šiaulių bankas) by replacing the payment card's PIN code.

What could be done in case the PIN code is forgotten?
Is it necessary to have an ID using the card?
How should the claim for the inexact month statement be laid?

Please order a new payment card by log in to SB Linija or in any customer service point of Šiaulių Bankas.

You should know your card PIN code using the ATM also paying for goods or services with the payment card. You may be asked to show your ID document settling with the card or withdrawing cash in the bank cash office in Lithuania or abroad.

The written claim for the inexact month statement should be submitted in the nearest outlet of Šiaulių bankas within 20 days from the receiving the statement. The period of the claim investigation depends on the place where the operation was executed, i.e. in Lithuania or abroad. If the claim of the client about the write-off is not reasoned, the fixed bank fees are applied.

What can be done in case the card is not accepted in the settlement and cash withdrawal places?
How it is possible to receive the account statement of the payment card?
How to change the transmission address of the report?

If the card in the settlement and cash withdrawal places is not accepted, you should dial the electronic banking department of Šiaulių bankas tel. 1813 or you can visit the nearest outlet of Šiaulių bankas and find out the reasons. If the card magnetic stripe went out of order, the new one would be made free of charge.

You can receive the account statement of the payment card by several ways:
• by electronic mail, the indicated client’s e-mail address (free of charge);
• by mail, the indicated client’s correspondence address (0.58 EUR payment for the transmission of the statement is charged);
• it is possible to refer to the statement in the Internet bank services system SB linija (free of charge);
• it is possible to observe the account movement after every accomplished operation using the bank services by mobile phone SMS bankas or the SMS bankas plius service.

If you want to change the transmission address of the statement, you have to visit the nearest outlet of Šiaulių bankas and write an application.

Is it possible to pay for utilities and other payments with a payment card?
How should the paymet card be kept that other persons could not use it?
How do I change my payment card's PIN?

All utilities and other payments can be paid with a payment card in any outlet of Šiaulių bankas.

You should keep your payment card in safety, do not tell your payment cardPIN code to anybody, do not write your PIN code anywhere, where other people could see it.

You can change the PIN code for Maestro and MasterCard payment cards yourself on any affiliated network ATM (Nordea / Danske Bank / Citadele / Šiaulių bankas). We recommend that you replace the existing PIN with a hard to guess code. When changing the PIN code, please note the following five things NOT to DO:

  • Do Not select a PIN where all four digits are the same, e.g., 0000, 1111, 2222, etc.;
  • Do Not select a PIN where the digits are arranged in ascending order, e.g. 1234, 2345, 3456, etc.;
  • Do Not select a PIN where the digits are arranged in descending order, e.g., 9876, 8765, 7654, etc.;
  • Do Not use the PIN code of another card used by you or the PIN code of your mobile phone SIM card;

Do Not use birth dates, address, telephone number or other easily guessable digits.